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[Industry Experience]
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Clients include AT&T, Chubb Insurance, Cossette Communications, Georgia-Pacific, Georgia Tech, IBM, Microsoft Corporation, Montreal Holocaust Memorial Centre, ST Microelectronics, UPS, Wachovia, and several Canadian and US government agencies.
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Research affiliations: Work and Learning Knowledge Centre, Canadian Council on Learning. Centre for the Study of Learning and Performance.
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Carliner, S. (technical primary investigator) and Johnston, L. (administrative lead primary investigator). Small knowledge exchange Work and Learning Knowledge Centre of the Canadian Council on Learning. $CDN 4,916. Completion: May 2008.
Carliner, S. A Genre-based approach to best practices in online communication for the workplace. Social Sciences and Humanities Research Council of Canada. $CDN $58,138. Completion: April 2008.
Carliner, S. Research Fellow. Responsibilities: coordinating the second ASTD Research-to-Practice Conference-within-a-Conference and a series of webcasts aimed at higher education. American Society for Training and Development. Completion: June 2006.
Carliner, S. Revising the strategic plan for e-learning. Canada Revenue Agency. Completion: March 2006.
Johnston, L., Ally, M, and Carliner, S. Field review of the literature in workplace learning and performance. Canadian Centre for Learning. $CDN 14,978. Completion: December 2005.
Carliner, S. Research Fellow. Responsibilities: coordinating a higher education program for ASTD. American Society for Training and Development Completion: June 2005.
Carliner, S. Ten lessons in support of Canada’s participation in EXPO 2005. Optimum Communications (on contract to Heritage Canada.) Completed: January 2005.
Carliner, S. Developing a staffing plan for the proposed scientific Learning and Knowledge Group. Major pharmaceutical corporation. Completed: December 2004.
Boswood, T., Carliner, S. and Davison, R. Brochureware: Design, copywriting and usability issues in an emerging genre of online communication. Hong Kong University Grants Council. $HK 190,495. Completion: August 2004.
Carliner, S. (2001.) What do we manage: a survey of the management portfolios of larger technical communication departments. Society for Technical Communication Research Grant. $US 9960. Completion: April 2003.
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Books
Carliner, S. and Shank, P.. (2008.) The e-Learning Handbook: Past Promises, Present Challenges. San Francisco, CA: Pfeiffer.
Carliner, S., Ally, M, Zhao, N., Bairstow, L., Khoury, S., and Johnston, L. (2006.) A Rview of the State of the Field of Workplace Learning: What We Know and What We Need to Know about Competencies, Diversity, e-Learning, and Human Performance Improvement. Toronto, ON: Canadian Society for Training and Development.
Carliner, S. (ed.) (2006.) Proceedings of the 2006 American Society for Training and Development (ASTD) Research-to-Practice Conference-within-a-Conference. Alexandria, VA: ASTD Press.
Carliner, S., Verkens, J. P., and de Waele, C.A.E. (2006.) Information and Document Design: Variety on the Research. Amsterdam, The Netherlands: John Benjamins.
Carliner, S. and Sugrue, B. (eds.) (2005.) Proceedings of the 2005 American Society for Training and Development (ASTD) Research-to-Practice Conference-within-a-Conference. Alexandria, VA: ASTD Press.
Driscoll, M. and Carliner, S. (2005.) Advanced Web-based Training: Adapting Real World Strategies in Your Online Learning. San Francisco: Pfeiffer.
Carliner, S. (2004.) An Overview of Online Learning (2nd edition). Amherst, MA: HRD Press. (First edition published 1999.)
Carliner, S. (2003.) Training Design Basics. Alexandria, VA: American Society for Training and Development Press.
Carliner, S. (2002.) Designing e-Learning. Alexandria, VA: American Society for Training and Development Press.
Barnum, C. M. and Carliner, S. (eds.) (1993.) Techniques for Technical Communicators. New York: Macmillan
.Articles and Book Chapters
Carliner, S. (Under contract.) Bridging the chasm between industry and academe: Digital literacy in the 21st century. In Spilka, R. and Clark, D. (eds.) Digital Literacy for Technical Communication: 21st Century Theory and Practice. Mahwah, NJ: Lawrence Erlbaum Associates.
Carliner, S. (Under contract.) Lessons learned from museums for designing informal learning. In Poell, R. and van Woerkom, M. Studies in HRD: Workplace learning (working title). Oxford, UK: Routledge.
Araki, M. & Carliner, S. (2008.) What the literature says about using game worlds and social worlds in cyberspace for communicating technical and educational content. Technical Communication. 55(4).
Carliner, S. and Guloy, S. (In-press.) 11 tips for gaining and holding the attention of readers. Intercom 55(6).
Carliner, S. (2008.) A holistic framework of instructional design for e-learning. In Carliner, S. & Shank, P. (eds.) The e-Learning Handbook: Past Promises, Present Challenges. San Francisco: Pfeiffer.
Carliner, S. and Ribeiro, O. (2008.) Building best practices among practicing professionals: Research-based guidelines for integrating e-learning, building competencies, and addressing diversity. Canadian Learning Journal. Spring 2008. 6-13.
Carliner, S. (2008.) An interview with Ginny Redish. Information Design Journal. 16(1). 25-34.
Carliner, S. (2008.) How to organize educational meetings for community and professional organizations. IDeaL: Design for Learning. 4(3).3-11.
Carliner, S. (2008.) A three-tiered approach to the design and development of e-learning projects. E-learn magazine. March 2008.
Carliner, S. (2008.) Keep your course on target: Meet learners’ expectations through a pre-class questionnaire. Intercom. 55(2). 11-13.
Carliner, S., Ribeiro, O., & Boyd, G. (2008.) Entry on Educational Technology. In Salkind, N. J. (ed.). Encyclopedia of Educational Psychology. Thousand Oaks, CA: Sage Publications.
Carliner, S. (2008.) An interview with an information architect: Bogo Vatovec. Information design journal. 15(3). 236-241.
Carliner, S. (2008.) Ten tips for getting learners to take e-courses. Learning Circuits. 9(1).
Carliner, S. (2007.) How to organize educational meetings for community and professional organizations. Tieline. 20(9).
Carliner, S. (2007.) Ten years after: An interview with Karen Schriver about the lasting impact of the Dynamics of Document Design. Information Design Journal. 15(2). 162-169.
Carliner, S. (2007.) What's ahead in e-learning. Training/Australia.
Aslan, O. & Carliner, S. (2007.) Design models and their implication for interface design of children’s educational software. In Proceedings of E-Learn 2007. Chesapeake, VA: Association for the Advancement of Computers in Education.
Carliner, S. (2007.) An interview with an information designer: Eric Kavanagh. Information design journal. 15(1). 37-43.
Carliner, S. Gordon Mackenzie-style lecture. In Shank, P. (2007.) The E-Learning Idea Book. San Francisco, CA: Pfeiffer.
Barrington, J. & Carliner, S. (2007.) Using grounded theory in faculty development research: What we know now. In Proceedings of the 2007 AERA Annual Meeting. Washington, DC: America Educational Research Association.
Carliner, S., Charron, M., Fiola, M., Kavanagh, E., Mihalache, I., and Quirion, J. (2006.) La localisation, terra incognita?
Carliner, S. (2006.) About designing, trends, culture differences and myths: An interview with Aaron Marcus. Information design journal. 14(3). 199–206.
Carliner, S. (2006.) The limitations of research in performance improvement: evidence, implications, and suggestions. In Proceedings of the 2006 European HRD Conference. Tilburg, NL: Tilburg University. (Published on CD.)
Carliner, S. (2006.) Current challenges of research in information and document design. In Carliner, S., Verkens, J. P., and de Waele, C.A.E. (2006.) Information and Document Design: Variety on the Research. Amsterdam, The Netherlands: John Benjamins. 1-24.
Carliner, S. (2006.) E-mail and the professor. Concordia Journal. March 9, 2006. 2.
Carliner, S. and Mitelman, B. (2006.) Standing room only: How to plan a sell-out conference. Canadian Learning Journal. 10(1). 20-22.
Carliner, S. (2005.) Commentary: Assessing the current status of electronic portfolios. Canadian Journal of Learning and Technology. 31(3). 121-132.
Carliner, S. (2005.) Course Management Systems versus Learning Management Systems. Learning circuits. 6(11). http://www.learningcircuits.org/2005/nov2005/carliner.htm [Retrieved January 3, 2007.]
Carliner, S. (2005.) Business objectives: The first link in establishing the value of training and performance improvement projects. Canadian Learning Journal. Fall 2005. 11-13.
Carliner, S. (2005.) E-portfolios: A different type of e-learning tool. Training & Development. 59(5). 71-74.
Neal, L., and Carliner, S. (2005.) Is it live or is it Memorex? E-learn magazine. August 30, 2005. http://www.elearnmag.org/subpage.cfm?section=opinion&article=65-1 [Retrieved July 29, 2006.]
Carliner, S. (2005.) Integrating the web into education for technical communication majors: a process-oriented approach. In Day, M. and Lipson, C. Technical Communications and the World Wide Web. Mahwah, New Jersey: Lawrence Erlbaum Associates. 263-284.
Carliner, S. and T. Boswood. (2004.) Genre: A useful construct for researching online communication for the workplace. Information Design Journal. + Document Design. 14(2). 117-129.
Carliner, S. (2004.) Business models for training and performance improvement departments. Human Resource Development Review. 3(3). 275-293.
Carliner, S. (2004.) What do we manage? A survey of the management portfolios of large technical communication departments. Technical Communication. 51(1). 45-67.
Carliner, S. (2003.) Ethics and the marketing of technology for training and performance improvement: A commentary. Performance Improvement Quarterly. 16(4). 94-106.
Carliner, S. (2003.) Characteristic-based, task-based, and results-based: the three value systems for assessing professionally produced technical communication products. Technical Communication Quarterly. 12(1). 83-100.
Carliner, S. (2003.) Three creative ways to use e-learning in the real world. Learning circuits. 4(9). http://www.learningcircuits.org/2003/sep2003/carliner.html. [Retrieved September 30, 2003.]
Carliner, S. (2003.) Thinking globally: Three ways that the global economy presents opportunities for training and performance improvement professionals. Training and development. 57(8). 65-66.
Carliner, S. (2003.) How to conduct a review meeting. Intercom. 50(5). 24-26.
Carliner, S. (2003.) Improving your reader's comment forms. Intercom. 50(4). 20-21.
Carliner, S. (2003.) Five tips for choosing type in online learning programs. Learning circuits. 4(1). http://www.learningcircuits.org/2003/jan2003/elearn.html [Retrieved September 30, 2003.]
Carliner, S. (2003.) Employment trends for 2003. Intercom. 50(1). 20-21.
Carliner, S. (2002.) Introduction to the special issue of Technical Communication on designing electronic performance support systems. Technical Communication. 49(4). 399-404.
Carliner, S. (2002.) Choices and challenges: design considerations for electronic performance support systems. Technical Communication. 49(4). 411-419.
Carliner, S. (2002.) A critical look at professional organizations in technical communication. In Savage, Gerald and Teresa Kynell (editors). Power and Legitimacy in Technical Communication: the Historical and Contemporary Struggle for Professional Status. Amityville, New York: Baywood Press. 137-186.
Carliner, S. (2002.) Physical, cognitive, and affective: a three-part framework for information design. In Albers, Michael and Beth Mazur, editors. Content and complexity: information design in technical communication. Mahwah, New Jersey: Lawrence Erlbaum Associates. 39-58.. (The content was originally published in Technical Communication, 4Q2000.)
Carliner, S. (2002.) How ready are you to buy e-learning products and services? Test your consumer knowledge” Learning Circuits. September 2002. http://www.learningcircuits.org/2002/sep2002/carliner.html [Retrieved August 31, 2004.]
Carliner, S. (2002.) Inconspicuous consumption: lessons for web design from mall and retail design. Boxes and arrows (webzine for information architects). Published in 3 parts. http://www.boxesandarrows.com/ archives/inconspicuous_consumption_lessons_for_ web_design_from_mall_and_retail_design.php. [Retrieved September 30, 2003.]
Carliner, S. (2002.) Job hunting after thirty-five. Intercom. 49(7). 20-22.
Carliner, S. (2002.) Information design. Information Management Journal. 36(5). 42-48.
Carliner, S. (2002.) What executives must know about e-learning. Potomac Tech Journal. March 18, 2002.
Also published in Boston Business Journal (May 31, 2002), Cincinnati Business Journal (June 14, 2002), Memphis Business Journal (July 12, 2002), and Front Range Tech Biz (July 2002).
Carliner, S. (2002.) Hard times and hard choices: strategic challenges for technical communication managers. Intercom 49(1). 12-14.
Carliner, S. (2001.) How online are you. Learning circuits. 2(3). http://www.learningcircuits.org/2001/mar2001/carliner.html. [Retrieved September 30, 2003.]
Carliner, S. (2001.) Administering distance courses taught in partnership with other institutions. Online Journal of Distance Learning Administration. 4(2). Published online at: www.westga.edu/~distance/odjla/summer42/carliner42.html
Carliner, S. (2001.) Emerging skills in technical communication: the information designer's place in a new career path for technical communicators. Technical Communication. 48(2). 156-175.
Carliner, S. (2001.) Modeling information for three-dimensional space: lessons learned from museum exhibit design. Technical Communication. 48(1). 66-81.
Recipient of the Best of Show Award in the 2001 Frank R. Smith Best Article Competition.Reprinted in 50th anniversary issue of Technical Communication (volume 50, issue 4).
Carliner, S. (2000.) Intellectual capital: placing a value on technical communication. Intercom. 47(8). 6-9.
Carliner, S. (2000.) Different names, similar challenges: what's behind the rumored merger of instructional design and technical communication? Performance Improvement. 39(6). 5-8.
Carliner, S. (2000.) Physical, cognitive, and affective: a three-part framework for information design. Technical Communication. 47(4). 561-576.
Recipient of the Best of Show Award in the 2000 Frank R. Smith Best Article Competition.
Carliner, S. (2000.) Build a business case for online learning projects. Learning circuits 1(2). http://www.learningcircuits.org/2000/feb2000/feb2000_elearn.html [Retieved August 31, 2004.]
Carliner, S. (2000.) Technology for the task: basics of knowledge management technology. Inside Ttechnology Training. January 2000.
Carliner, S. (2000.) Trends for 2000: thriving in the boom years. Intercom. 47(1). 11-14.
Carliner, S. (2000.) Build a business case for online learning projects. Learning Circuits 1(2). http://www.learningcircuits.org/2000/feb2000/feb2000_elearn.html [Retieved August 31, 2004.]
Carliner, S. (2000.) Technology for the task: basics of knowledge management technology. Inside Technology Training. January 2000.
Carliner, S. (2000.) Trends for 2000: thriving in the boom years. Intercom. 47(1). 11-14.
Carliner, S. (1999.) My year of retooling from practicing professional to tenure-track professor. Proceedings of the International Professional Communication Conference. IEEE Professional Communication Society. New Orleans, LA. September 9, 1999.281-288.
Carliner, S. (1999.) Towards a more international union: the experience of establishing professional organizations for technical communicators in Europe and the Middle East. Proceedings of the International Professional Communication Conference. IEEE Professional Communication Society. New Orleans, LA. September 9, 1999. 159-164.
Carliner, S. (1999.) Using qualitative research techniques to learn the cultural language. Proceedings of the International Professional Communication Conference. IEEE Professional Communication Society. New Orleans, LA. September 8, 1999.21-28.
Carliner, S. (1999.) Knowledge management, intellectual capital, and technical communication. Proceedings of the International Professional Communication Conference. IEEE Professional Communication Society. New Orleans, LA. September 8, 1999. 85-92.
Carliner, S. (1999.) Trends in our industry. Intercom. 46(1).
Carliner, S. (1998.) Future travels of the infowrangler. Intercom. 45(7).
Carliner, S. (1998.) Designing wizards. Training & Development.
Carliner, S. (1998.) Business objectives: a key tool for demonstrating the value of technical communication products. Technical Communication. 45(3). 380-384.
Carliner, S. (1998.) Pitching online learning to management. Online Learning News. June 15, 1998. (Published as an online newsletter.)
Carliner, S. (1998.) Trends in our industry. Intercom. 45(2).
Carliner, S. (1998.) How designers make decisions: a descriptive model of instructional design for informal learning in museums. Performance Improvement Quarterly. 11(2).
Carliner, S. (1997) Demonstrating the effectiveness and value of technical communication products and services: a four-level process. Technical Communication. 44(3). 252-265.
Carliner, S. (1997.) The inspirational power of museums. Kappa Delta Pi Record. 33(4). 150-152.
Carliner, S. (1997.) Adapting the Kirkpatrick model to technical communication products and services. Performance Improvement. 36(4).
Carliner, S. (1990). 25 suggestions for the trainer-turned-CBT author. In R. Franzrep (ed). 1990 Training and Development Yearbook. New York: Prentice-Hall.
Carliner, S. (1995.) The eight secrets of starting a successful work team. Performance & Instruction. 34(2) .
Guest Editor
Carliner, S. and Hatcher, T.. Special sections on ethics in e-learning, knowledge management, and learning management systems. Performance Improvement Quarterly. Second and fourth quarter 2003.
Carliner, S. Special issue on electronic performance support systems. Technical Communication. 49(4).
Named Issue of the Year in the 2002 Frank R. Smith Outstanding Article competition.
Carliner, S. Special issue on interactive video. Technical Communication. 36(3). Third quarter 1989.
Carliner, S. Special issue on audiovisual communication. Technical Communication. 37(1). First quarter 1987.
Editorial Boards
Canadian Journal of Learning and Technology (since 2005).
IEEE Transactions on Professional Communication (since 2002).
Information Design Journal (since 2005).
Language at Work (since 2007).
Performance Improvement Quarterly (since 2007).
Technical Communication (1988-1992).
Quoted in
Montgomery, S. (2008.) Girl bloggers rise in numbers. Could help narrow tech gender divide. Canadian Press. (Published in Prince George Citizen, March 19, 2008. Retrieved from http://www.princegeorgecitizen.com/index.php?option=com_content&task=view&id=12 Retrieved March 21, 2008.
van Vlardigan, C. (2008.) In-depth report on e-learning. CTV Montreal News. February 20, 2008.
Galt, V. (2007.) Every man for himself just won't make the cut. Globe and Mail. March 10, 2007. Published online at http://www.theglobeandmail.com/servlet/story/LAC.20070310.RCOACH10/TPStory/?query=virginia+galt
Armstrong, M. (2006.) Report on the inappropriate use of information technology in the workplace. Global National. Broadcast Saturday, May 27, 2006.
(2006.) Report on the inappropriate use of information technology in the workplace. CBC Montreal. Broadcast Friday, May 26, 2006.
Curran, P. (2006.) Veteran professors plugged in to those high-tech challenges, Montreal Gazette. April 19, 2006. 10.
Calhoun, H. (2006.) Writing about e-learning. TRAINING. 43(4). Published online only.
Gordon, J. (2006.) Seven revelations about e-learning. TRAINING. 43(4). http://www.trainingmag.com/msg/search/article_display.jsp?vnu_content_id=1002838885 [Retrieved January 3, 2007.]
Weinstein, M. (2006.) Buyer beware. TRAINING. 43(2).
Gordon, J. (2005.) Selling it on the side. TRAINING. 42(12.) http://www.trainingmag.com/msg/search/article_display.jsp?vnu_content_id=1001737734 [Retrieved January 3, 2007.]
Curran, P. (2005.) In search of intellectual refuge. Montreal Gazette. January 25, 2005. A-8.
Allerton, H. and Kaplan-Leiserson, E. (2004.) New careers for trainers. T&D Magazine. 58(1). 51-52.
Zaslow, Jeffrey. (2003.) The fourth without fireworks: Americans' quiet patriotism abroad. Wall Street Journal. July 4, 2003.
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Certified Training and Development Professional. Canadian Society for Training and Development.
Issue of the Year--Special Issue of Technical Communication on Electronic Performance Support Systems. (Guest editor.) 2002 Frank R. Smith Technical Communication Outstanding Article Competition.
Best of Show--Outstanding Article of the Year. 2001 Frank R. Smith Technical Communication Outstanding Article Competition.
Best of Show -- Outstanding Article of the Year. 2000 Frank R. Smith Technical Communication Outstanding Article Competition.
Fellow. Society for Technical Communication. 2000.
President's Award. Society for Technical Communication. 2000.
Keith Wharton Award for Excellence in Teaching. Rhetoric's Association for Student Technical Communicators. University of Minnesota.
Kappa Delta Pi (honor society for education students). 1989.
Award of Distinguished Technical Communication for Audiovisual Words: The Scriptwriter's Tools. 1987 Technical Communication Best Article Competition.
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Academy of Human Resource Development. Technology Committee (since 2007). Member (since 2007).
American Educational Research Association. Member (since 2005).
American Society for Training and Development. Judge, 2007 awards program. Judge, 2007 dissertation and research article programs. Program Committee, International Conference and Exposition, 2003, 2004.
Association for Educational Communications and Technology. Member (since 2002).
Buckhead Business Association. Atlanta, GA. Leadership Development Programs: Graduate (1993), Program Director (1993-1994.)
Canadian Society for Training and Development. Board of Directors, since 2007. Program Committee, Spring Symposium (2004-2006). Research Committee (since 2005). Awards Committee (2006). Quebec Chapter: Interim Vice-President of Programs and Events. 2004.
International Society for Performance Improvement.
Pan African Institute for Development. Buea, Cameroon. Summer, 1996. Volunteer Visiting Instructor.
Society for Technical Communication.
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American Jewish World Service. New York, NY. Jewish Volunteer Corps. (1995.)
Brookline Commission for the Arts. Brookline, MA. Vice-Chair (2001-2002). Member (1999-2002).
Citizen's Advisory on Transit. Rochester, MN. Chair, 1985. Vice-Chair, 1984. Board Member, 1982-85.
Downtown Minneapolis Neighborhood Association. Minneapolis, MN. Chair, Development Task Force. 1996-1997.
Federation/CJA. Montreal, QC. Identity and Community Planning and Allocations Committee. Co-Chair, since 2006. Education and Culture Planning and Allocations Committee. Vice-Chair, 2005. Co-Chair. 2005-2006. Member, 2003-2005. Federation Restructuring Effort. Chair, Sub-Committee on Youth and Young Adults, Identity and Continuity. 2006. Quality Assurance Initiative. Lay co-chair, 2004-2005.
Friends of Fernbank Natural History Museum and Science Center. Atlanta, GA. Chairman, 1990-1991. Second Vice-President, 1989-1990. Chair, 1989 Friends of Fernbank Seminar.
Fringe Festival. Montreal, QC. Performer (Sidney) in “Tacit Agreement” (June 2005).
Jewish Reconstructionist Federation. Vice-President--Midwest. (1996-1998.)
Minneapolis Jewish Federation. Minneapolis, MN. Harry Kay Leadership Development Program, Class of 1998. Hillel and Community Relations Panel, Chair, since 1998. Vice-Chair, 1998-98. Objectives and Outcomes Committee, Chair, 1998-1999. Rimon (arts) Commission. Vice-Chair, Since 1997. Young Leadership Study Series. 1996-97. Facilitator, Mission Statement Process. 1996-1997.
Mollie Hirshberg Fund. Quincy, MA. Vice-President, 2001-2003. Board of Trustees. 1999-2003.
Montreal International GLBT Theatre Festival. Playreading Jury. Since 2004.
Off-Broadway Performing Company. Rochester, MN. Board of Directors, 1982-1983. Actor: The Fantastiks. Seven Keys to Baldpate. Romantic Comedy. No Sex Please, We're British. Love, Sex, and the IRS.
OutFront/Minnesota. Member, Workplace Alliance Steering Committee, 1997-1999. Coordinator, Connected Community Conference 1998. Workshop Presenter, 2000 OutFront Minnesota Conference.
Rochester Civic Theater. Board of Directors, 1985. Playreading committee: Chair, 1985. Member, 1983-85. Moderator, "Afterthoughts" discussion program. 1983-85. Actor: Absurd Person Singular. Whose Life Is It Anyway? Unfamiliar Beds. Auntie Mame.
Stage Door Players. Dunwoody, GA. Board of Directors, 1992-94, 1988-1990. Secretary, Board of Directors, 1989-1990. Advisory Board, 1990-91. Director, Too Tall, Too Young, in Tehran, 1990. Actor, 1988, 1987 One-Act Festivals.
Theatrical Outfit. Atlanta, GA. Moderator, Open Forum. 1987-1989.
Village Writer's Group. Decatur, GA. Chairman of the Board, 1988-1989. Board of Directors, 1987-1989. Manager, 1989 Conference.
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(c) Copyright. Saul Carliner. 1998-2008. All rights reserved.