the studio of
Saul Carliner
content development
for the workplace

resources on information design | content of commerce |
resources on e-learning | workshops and seminars |
speeches

In this List
Hot Off the Presses
Upcoming Presentations
Mentions in the Press
Recent Publications and Ongoing Research

• Certificate in Return on Investment (ROI) and Evaluation, which includes the day-long classroom workshops, Evaluation and ROI 101 (Introduction) and Evaluation and ROI 201 (Methods), and the online workshop, Evaluation and ROI 301 (Developing Your Own Evaluation Plan).
• Online or Off the Map: When Online Learning Should Work and When It Won't.
• The E-Learning Make-over Workshop

TBA. Presented at the 19th Wisconsin Conference on Distance Learning and Teaching.

• Pre-conference workshop: Building Your E-learning Strategy: What You Really Need to Know
• Conference host.
• Lessons From The Masters:Interviews with Donald Kirkpatrick and Bob Mager
• Online or Off the Map? When Online Learning Should Work: And When it Won't
• Roundtable Discussion: Was it Really THAT Good? A Consumer's Guide to Evaluation
• Roundtable Discussion: Avoiding Disaster: Exit Strategies for E-learning Projects
• 99-Second Presentations: TDF Lessons Learned

Keynote Presentation. Where Does E-Learning Fit into Your Business? E-Learning London.

• We Are What We Manage: Management Portfolios for Technical Communication Departments

Click here for a copy of the slides.

• Storytelling as an Information Design Technique

Click here for a copy of the slides.

• The Just-One-Thing Mid-Career Makeover (with entrepreneur Donna Sakson)

Click here for a link to career development resources mentioned in the session.

• Post-Conference Workshop: Designing Performance Support Systems for Learning and User Assistance

• Pre-conference Workshop (with Margaret Driscoll):
• Featured presentation: Business Models for Training and Performance Improvement Departments

Webinar on Business Models for Training and Performance Improvement Departments. American Society for Training and Development.

Workshop: Wizards, Coaches, and More: Designing Integrated Online User Assistance. Mercer University Technical Communication Program, Tenth Anniversary.

It Doesn't Always Match What We've Been Teaching: A Study of Management Practice in Larger Professional Technical Communication Departments. Presented at the Association for Teachers of Technical Writing Annual Conference.

• Afternoon workshop: 18 Quick Tips for Designing Online Learning

Click here for a copy of the handout.

• Evening Presentation: Inconspicuous Consumption: Lessons for Web Design from Mall and Retail Design

International Society for Performance Improvement, Atlanta Chapter.

• Pre-meeting workshop: ROI for E-Learning: Can You? Should You? How Do You?
• Chapter meeting (with Susan Davidson): Think Globally, Act Locally--the International and Intercultural Dimensions of Training and Performance Improvement

American Society for Training and Development, Atlanta Chapter.

• Keynote Presentation: We Are What We Manage--Management Portfolios for Technical Communication Departments

Click here to see a copy of the visuals from the presentation.

• We Are What We Measure--Metrics for Technical Communication Departments
• Seven Ideas for Sprucing Up Help
• Information Design in Three Dimensions--Lessons Learned from Museums

Society for Technical Communication, Metro Philadelphia Annual Conference.

Webinar on 10 Ways that Designing E-Learning Differs from Classroom Training. American Society for Training and Development.

Workshop: We Are What We Measure--Metrics for Corporate Communication Departments. Presented to International Association of Business Communicators, Hong Kong Chapter.

• Keynote Presentation: We Are What We Measure: Metrics for Technical Communication Departments
• Information Design in Three Dimensions--Lessons Learned from Museums

Society for Technical Communication, India Chapter Annual Conference. Bangalore, India.

Workshop: 25 Tips for Communicating Online. Presented to International Association of Business Communicators, Hong Kong Chapter.

• An Overview of Online Learning
(second edition) (2003, Human Resource Development (HRD) Press)
• Designing E-Learning
(fall 2002, American Society for Training and Development (ASTD) Press)
• Chapters in other books:
• "Physical, Cognitive, and Affective: A Three-Part Framework of Information Design" appears in Michael Albers' and Beth Mazur's new book, Content and Complexity: Information Design in Software Development and Documentation. (Lawrence Erlbaum Associates.)
• A Critical Look at Professional Organizations in Technical Communication. In Gerald Savage and Teresa Kynell's Issues of Power, Status, and Legitimacy in Technical Communication. (Baywood Press.)

Recent and Upcoming Academic Articles

• We Are What We Manage: The Management Portfolios of Technical Communication Departments in Larger Enterprises. Technical Communication. (February 2004).
• Modeling Information for Three-Dimensional Space: Lessons Learned from Museum Exhibit Design. 50th Anniversary Issue of Technical Communication. (November 2003). (reprinted from the February 2001 issue).
• Am guest editing a special section on ethics and the technology of training and human performance improvement for Performance Improvement Quarterly. July 2003.
• Characteristic-Based, Task-Based, and Results-Based: The Three Value Systems for Assessing Professionally Produced Technical Communication Products, which will be published in the winter 2003 issue of the journal, Technical Communication Quarterly. 12(1).
• Guest-edited a special issue of the journal, Technical Communication on Electronic Performance Support Systems (EPSSs). In addition, I contributed the following articles
  • Introduction to the special issue.
  • Choices and Challenges: Design Considerations for Electronic Performance Support Systems.

• How to Conduct a Review Meeting. Published in Intercom (the magazine of the Society for Technical Communication) this May.
• Improving Your Reader's Comment Forms. Published in Intercom (the magazine of the Society for Technical Communication) this April.
• Five Tips for Choosing Type in Online Learning Programs. Published in Learning Circuits, the webzine of the ASTD.
• Employment Trends for 2003. Published in Intercom (the magazine of the Society for Technical Communication) in January.
• How Ready Are You to Buy E-learning Products and Services? Test Your Consumer Knowledge Published in Learning Circuits, the webzine of the ASTD.
• Inconspicuous Consumption: Lessons for Web Design from Mall and Retail design. Published in 3 parts in Boxes and Arrows, (a webzine for information architects).
• What Executives Must Know about E-learning.
Published in several local business papers, including the Potomac Tech Journal, Baltimore Business Journal, Boston Business Journal, Cincinnati Business Journal, Memphis Business Journal, and Front Range Tech Biz.