Designing Knowledge Management Systems
Length: 2 days.
Note: This course can be adjusted for a webcast format.
About this Certificate Program: Knowledge management is
the process through which an organization ensures that the right information content
is available to the individuals who need it, when they need it. This seminar explores
how to design knowledge management systems, starting with key concepts and
the different types of knowledge management. The seminar then covers designing
knowledge management systems, and concludes with implementation and evaluation
of the developed system.
At the end of this program, students are eligible for a certificate of completion.
Who Should Attend, and others who want to make more effective
use of content and technology in their organizations.
What You Will Learn:
Main Objective: To design a knowledge management system.
Supporting Objectives: To accomplish the main objective, you should be able to:
- Describe key underlying concepts:
- Describe the life cycle of knowledge.
- Describe the impact of the learning organization on the competitiveness of an enterprise.
- Describe the appropriate uses of the three types of knowledge management systems:
static knowledge management systems, (such as archival systems, corporate
yellow pages, project archives, and Frequently Asked Question (FAQ) and
lessons-learned databases), intelligent knowledge management systems (such
as electronic performance support systems, data mining systems, systems
that personalize and mass-customize), and organic knowledge sharing
systems (such as virtual classrooms and meetings, and virtual communities).
- Prepare requirements for a knowledge management system:
- Determine the business need for a knowledge management system.
- Ask appropriate questions in a needs assessment.
- Identify the objectives for the knowledge management system.
- Choose technology for a knowledge management system.
- Describe the role of basic technologies, such as database and
content management systems, in a knowledge management system.
- Describe the role of intelligent technologies, such as personalization,
data mining, and artificial intelligence, in a knowledge management system.
- Prepare the designs for a knowledge management system:
- Structure content.
- Choose appropriate forms for the different types of content.
- Emphasize relationships among content.
- Identify content that will be reused.
- Design forms for preparing content.
- Devise systems for classifying content.
- Devise processes for approving content.
- Assess the effectiveness of a knowledge management system with its intended users.
- Prepare for the implementation and evaluation of a knowledge management system.
- Market the availability of the system.
- Maintain the content of the system.
- Identify and track measures of use, satisfaction, and impact.
To schedule a seminar or request more information:
Please contact me.
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(c) Copyright. Saul Carliner. 1998-2007. All rights reserved.