|
The Commerce of Content
|
Project Management | People Management | Business Management | Information Design Models, Processes, and Techniques | Home |
Annual industry survey. (1992.) TRAINING 29(10). 25-30.
Annual industry survey. (1993.) TRAINING 30(10). 21-28.
Annual industry survey. (1995.) TRAINING 32(10). 25-32.
Bandes, H. (1986.) Defining and controlling documentation quality - part 1. Technical communication. 33(1). 6-9.
Barnum, C. M. (1993.) Working with people. In C. M. Barnum and S. Carliner, eds. Techniques for technical communicators. New York: Macmillan. 107-136.
Carliner, S. and Fredrickson, L. (in press.) Quality: it’s a judgment call. In R. Grice and L. Ridgeway, eds. Improving the quality and productivity of technical communication.
Daniel, R. (1995.) Revising letters to veterans. 69-75. Technical communication. 42(1). 69-75.
Donet, D. and Lincoln, R. (1996.) Presentation to the Atlanta chapter of the International Society for Performance Improvement. Atlanta, GA: April 16, 1996
Duin, A. H. Test drive¾ evaluating the usability of documents. In C. M. Barnum and S. Carliner, eds. Techniques for technical communicators. New York: Macmillan. 306-336.
Geis, G.L and Smith, M.E. (1992.) The function of evaluation. In Stolovich, H. and Keeps, E., editors. The handbook of performance technology. San Francisco: Jossey-Bass. 130-150.
Kirkpatrick, D. L. (1994.) Evaluating training programs: the four levels. San Francisco, CA: Berrett-Koehler.
Lay, M.M., Wahlstrom, B.J., Doheny-Farina, S., Duin, A. H., Little, S. B., Rude, C.D., Selfe, C. L., and Selzer, J. (1995.) Technical communication. Chicago, IL: Irwin.
Lincoln, Y. S. & Guba, E. G. (1985.) Naturalistic inquiry. Newbury Park, CA: Sage Publications.
Penn, Schoen & Berland Associates. (1997.) Unpublished survey on attitudes toward computer documentation.
Redish, J. and Ramey, J. (1995.) Adding value as a professional technical communicator. Technical communication. 42(1). 26-39.
Robinson, D. & Robinson, J. (1989.) Training for impact. San Francisco, CA: Jossey Bass.
Shetty, Y.K, and Buehler, V. M. (1988.) Productivity and quality: the keys to competitive advantage. In Shetty, Y.K, and Buehler, V. M., eds. Competing through productivity and quality. Cambridge, MA: Productivity Press. 3-16.
Project Management | People Management | Business Management | Information Design Models, Processes, and Techniques | Home
(c) Copyright. 1999, 2000, 2001, 2002. Saul Carliner. All rights reserved.
