Your responsibilities to an communication product continue after it is published. These responsibilities include:
When conducting a post-mortem:
- Send an invitation to all members of the project team at least 2 weeks in advance
- Publish an agenda in advance that provides time for people to tell what went right, what they would improve, and to thank all participants for their contributions.
- At the meeting, create a positive, productive environment
- Publish minutes of the meeting
- Within 1 month, follow up with team members on those issues requiring it.
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Track responses from these sources:
- Comment forms that users return. Keep a master log of all feedback, mark suggested changes in a hard copy of the communication product, and respond within 5 business days to users requesting responses.
- Feedback from the client.
- Feedback from industry sources, such as trade press and competitions.
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Try these means:
- Thank you letters
- Post-mortems
- Informal communications.
- Annual reports.
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- Maintain communication with SMEs. Use post mortems, informal communications, and changes to formal documents to identify likely changes.
- Track likely changes in a log and in a master hard copy of the document
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- Determine the scope of the revision: total, major, or minor.
- Determine how you plan to distribute the revision.
- For printed materials, you can distribute changed pages, a bulletin with changes, or a reprinted communication product.
- For online materials, you can distribute new CDs and diskettes, or place new information on a server.
- Determine how to call attention to the changed information, by including a section called "What’s New?" or placing an icon beside the changes
- Set the schedule for publishing revisions
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Link to the article on how to prepare for the maintenance phases.
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(c) Copyright. 1999, 2000, 2001, 2002. Saul Carliner. All rights reserved.
