More about Designs for One-of-a-Kind Projects

the studio of
Saul Carliner
content development
for the workplace

Designing and Developing Content (continued)

Examples of Problems an Information Architect Addresses

I have helped organizations more efficiently and effectively communicate with their users. Here are some examples:

A sales training course that included self-study and classroom modules, and resulted in sales exceeding largest by 400 percent
A system troubleshooting guide that simplified complex procedures so that typical system operators could perform them--and ultimately, reduce service costs
A redesign of an organizational reporting system that led to shorter, improved status and a 25 percent reduction in meeting time
A heuristic review of an online medical school.

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How We Can Work Together

Different design projects require different types of assistance. Ultimately, services are tailored to your needs. But here are three common frameworks for a working relationship:

Serve as creative director for a project. In this role, I would prepare high-level and detailed designs for you.
- High level design includes (1) a description of the design request, which addresses the need underlying the request, a list of project issues and constraints, observable and mesurable goals, and a detailed evaluation plan. (2) A blueprint for the project, which describes the form of the communication product; expectations of users; an information map, a sample section; editorial, authoring, viewing, project guidelines; and a schedule and budget for the project.
- A detailed design includes all of the above, as well as a storyboard or detailed description of each section of the communication product
Typically, I do not develop communication products that I design. Instead, I usually work with other technical communicators and course developers. I review their work throughout the project to make sure that it conforms to the specifications.
Conduct an expert review according to research-based criteria and extensive, practical experience.
Lead a seminar, in which your staff not only develops design skills, but also makes signficiant progress on the design of a current project. For a list of seminars and speeches available, click here.

To Initiate a Consultation or Request More Information

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